Account Manager

Live Customer Retention Partnerships Manager (LCR)

Location: Home Based, approximately 90% home based, with bi monthly travel for sales workshops

Reporting to: Head of Live Customer Retention

Salary: £42,000 basic salary plus year end bonus linked to sales target

The Role

First Achieve is partnered with a leading HVAC supplier ooking for a highly driven and commercially focused Live Customer Retention Partnerships Manager (LCR) to strengthen customer relationships, retain existing business and re engage lapsed installer customers.

This is a phone led customer retention and relationship role, focused on maintaining strong relationships with our installer network, understanding customer needs and identifying opportunities to retain and grow existing business.

As the role is predominantly home based, you must be self motivated, organised and comfortable managing your own time and activity while working towards clear performance targets.

Key Responsibilities

• Proactively contact existing and lapsed installer customers
• Build and maintain strong customer relationships
• Re engage customers who have reduced or stopped purchasing
• Identify opportunities to retain and grow existing business
• Follow a structured daily call and activity plan
• Maintain accurate CRM records and manage follow ups effectively
• Work towards agreed activity, retention and sales targets
• Take ownership of your customer base and results
• Work closely with the wider sales and marketing teams
• Attend bi monthly sales workshops

What We're Looking For

• Strong telephone sales, account management or customer retention experience
• Highly driven and commercially focused
• Confident and proactive on the telephone
• Self motivated with strong personal discipline
• Organised with excellent follow up skills
• Comfortable working to activity and revenue targets
• Resilient and able to re engage customers effectively
• Strong relationship building and partnership skills
• Accountable and results focused
• Adaptable team player

The Package

• £42,000 basic salary
• Year end bonus linked to annual sales target
• Clear and achievable performance structure
• Approximately 90% home based
• Bi monthly sales workshops

In Summary

A phone led customer retention and partnership role focused on existing and lapsed customers.

We are looking for someone who is driven, self motivated, commercially focused and accountable, with the ability to build strong customer relationships and deliver measurable results.