Software Support Specialist Key Responsibilities
* Troubleshooting & Resolution:
Investigating, analysing, and solving application issues to restore functionality.
* Partners' Support: Providing timely, professional, and accurate support to OD Partners through the ticket system of Jira cloud.
* Documentation: Recording all technical issues, interactions with the incident reporter, and solutions in Jira ticketing system.
* Escalation & Collaboration: Partnering with dev support teams to escalate, complex functionality issues.
* Provide Knowledge: Provide functionality details to the reporters to contribute to the increase of their application knowledge.
* Required Skills and Qualifications * Technical Knowledge: Understanding of SQL querying, and database fundamentals.
* Experience: 2+ years in L3 support, help desk, or related, with experience in software troubleshooting.
* Soft Skills: Strong problem-solving, analytical skills, and client focused communication abilities.
* Education: Bachelor's degree in computer science, Information Technology, or a related field is often preferred.
* Languages: Greek, English (Full Professional Proficiency), German language will be highly valued. Common Tools
* Ticketing Systems (preferred Jira cloud).
* Database tools (SQL Server, HANA)
