Glasgow 01418160116
|
Manchester 01617910678
[email protected]

Jobs

Outbound Customer Service Advisor (1)

Customer Service


Date Posted:

Thursday, April 11, 2019

Employment Type:

Full Time

Location:

Manchester

Salary:

Up to £17.5K

Phone:

0141 816 0116


Overview:

A Manchester-based gambling company is looking for a Customer Service Advisor to join its growing team. You'll need excellent Customer Service Experience in a call centre, plus a confident and friendly phone manner, and be comfortable logging deposits and withdrawals.


First Achieve is currently looking for a Customer Service Advisor that will be responsible for dealing with primarily outbound calls, email and live chat for a gambling company.  

 

The company has a great reputation for making a positive difference for its customers, and strive to ensure that the best outcome for the customer is at the heart of the business.

 

 Main Duties: 

  • Outbound customer service calls promoting the company, its promotions, benefits and service access
  • Logging deposits and withdrawals to customer satisfaction 
  • Work on outbound campaigns and new account welcomes
  • Administration duties where applicable 
  • Liaising with Customers using various contact methods such as; telephone, email, SMS, letter and social media

 

Required Experience:

  • Excellent Customer Service Experience in a call centre 
  • The ability to communicate in a positive, professional and confident manner, both with clients and staff
  • Excellent organisational skills
  • Outlook, Work and Excel experience essential

 

Working 40 hours per week, on a rota basis, with hours being 10am to 6.30pm, Monday to Saturday, in the centre of Manchester.

 

Please apply via the link below.

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Get in touch with the First Achieve success team today to see how we can positively impact your career.

Glasgow 01418160116 |Manchester 01617910678 |Email [email protected]