Glasgow 01418160116
|
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[email protected]

Jobs

IT Support Manager

IT Support


Date Posted:

Wednesday, January 13, 2021

Employment Type:

Full Time

Location:

Frankfurt

Salary:

€100k

Phone:

0161 791 0678


Overview:

IT Support Manager (Fluent German speaking) - Frankfurt A national managed Services Provider with 35+ years operating experience within Europe specializing in providing professional services and IT Managed Services to the insurance, Finance and retail sectors are seeking a fluent German speaking Service Desk Support Manager to be based in their Frankfurt HQ to manage their Technical Support team consisting of 1st/2nd/3rd Line support field engineers responsible for troubleshooting client escalations


The ideal candidate will be Fluent German Speaking IT Support Manager with experience of managing a mixed service desk of 1st & 2nd line engineers looking for a business-critical position within the business.

Responsibilities

Manage support team ensure escalations are dealt with in accordance with agreed SLAs
Recruitment, Mentor Coach and develop engineers to help them fulfill their full potential
Owner to the incident request, change and escalation processes
Manage the Service delivery to clients
Manage shift Rota
Requirements

Prior experience managing an IT Support function
ITIL
Managing 3rd party relationships
Windows Server 2003/2008/2012/2016
VMware
SAN & NAS Storage

Please feel free to get in touch if you have any questions or would like to discuss the position in more details.

Please apply with an up to date copy of your CV.

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Get in touch with the First Achieve success team today to see how we can positively impact your career.

Glasgow 01418160116 |Manchester 01617910678 |Email [email protected]